New data support what we’ve told you before: Personalizing your messages to customers increases the chance those messages will actually get through.

A new survey shows that 41% of US Internet users pay more attention to personalized advertising, 39% say they’re more likely to click on personalized ads.

But here’s the kicker: Privacy concerns about online targeting are growing. A 2008 Harris poll showed that 45% of Internet users are nervous about website policies that provide the information for ad targeting, 57% of respondents in another survey said they’re concerned about advertisers using their browsing history to choose ads.

What’s the answer? Get the data a different way: Use surveys.

Bottom line, knowing who your customers are is as important as understanding where they came from and how they found your site.

And, as we’ve pointed out before, using survey data on your customers to segment your list can up your click-through and conversion rates by as much as 45%.

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